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Return Policy

For health and safety reasons, we are unable to accept returns on Wavacy items that have already been shipped to our customers. This policy is to avoid potential contamination or alterations to our inventory. However, if you would like to cancel your order before it ships, we will be happy to refund you. Please note that all refunds are subject to a 5% cancellation fee to cover the Shopify merchant fee. To start the process, please contact us at info@wavacy.com . We do not accept returns or refunds due to a change of mind. Pre-order items and gift cards are non-refundable.

Problems with your order?

We offer a 24-month warranty on all our equipment. Contact our support team at info@wavacy.com .

Delayed or missing refunds

You will receive an email confirming the cancellation of your order once we have processed your request. If you do not receive this email, please contact us at info@wavacy.ch to confirm. Your refund may take up to five business days to appear in your account. If you have not received the refund after this period, please contact us at info@wavacy.com for assistance.

To make your life easier, we answer the most frequently asked questions below

If you still have any questions, please do not hesitate to contact us!

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14 Tage Rückgaberecht Nach Erhalt des Produktes haben Sie die Möglichkeit uns das Produkt zu retournieren an unseren Geschäftssitz in der Schweiz
#1 in der Qualität All unsere Moosprodukte werden von Hand hergestellt aus erlesenem Moos